Lead People Services Coordinator with French

• Manage regional program services (onboarding, offboarding, workforce management, systems updates and reporting; benefits and pre-payroll activities)
• Collaborate with respective HR Partners, subject matter experts from CoEs and vendors to resolve and document complex issues raised by employees
• Responsible for the management (creation, updates) of SOPs and process maps
• Achieve set KPIs and goals, adhere to established customer service standards
• Perform special projects as assigned by the management team

• Fluent French
• Advanced knowledge of English language
• Possession of work permit in Poland
• Previous experience in general Human Resources / benefits / payroll (at least 3 years)
• Critical thinking, problem solving and judgement skills
• Ability to understand, interpret and communicate HR policies, procedures
• Ability to deliver excellent customer care
• Service-oriented attitude and willingness to train other team members
• Nice to have: experience working with Workday & ServiceNow programs

• Competitive salary
• 6-months fixed term work contract through HAYS, then possibility of take over and internal cooperation within the company
• Flexible working environment
• Hybrid work model (4-6 days per month at the office)
• Training possibilities

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.